Privacy Policy


Updated: 23 May 2018

  About us  

How We Collect and Use Information


We collect the following types of information about you:


Information you provide us directly:


We ask for certain information such as your name, email address, IP address and hardware identification (mac address) when you download some applications from our download page. Additionally, some applications collect similar information when you update the application. We use this information to insure a valid license to our software. For other applications, the email address you use when you purchase a license on our buy page is used as part of your license registration.


Buying our product licenses


We receive transaction information from our eCommerce provider that will have your email, name, address and phone number. This information is used solely for licensing and will not be shared with anyone outside of CCDWare and its contracted application authors.



Support communications:


Any communications to CCDWare support, either on our support forum or via direct email, may have your email address contained therein. If so, it will be used solely for the purpose of responding to your support request and will not be shared with anyone outside of CCDWare and its contracted application authors.


Use of certain service type information we collect about you:


We do not use cookies on this web site.


Our support forum site does use cookies in order to enhance your experience with the site and may use any or all of the following types of cookies: session cookies used for load balancing purposes, a “remember me” cookie which must be proactively enabled by the user, authentication cookies that support session timeout recovery, a user ID cookie, a time-of-visit cookie, and a last authentication cookie. None of these cookies contain any personally identifiable information, and do not track user’s activities beyond this specific site.
Additionally, the forum sitet may place Google Analytics cookies, which provide aggregated user data to the administrator. These cookies do not contain any personally identifiable information either.
By registering with our support forum site, you are agreeing that you are aware of, and accept the possible placement of, these cookies.



Sharing of Your Information


We will not share, rent or sell your information to third parties unless required to do so by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.



How We Store and Protect Your Information


Storage and Processing:


Your information collected through the download page or purchases from our eCommerce provider may be stored and processed in the United States or any other country in which CCDWare or its service providers maintain facilities. CCDWare may transfer information that we collect about you, including personal information, to affiliated entities and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which CCDWare or its service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.


Keeping your information safe:


CCDWare cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through purchases made through our eCommerce provider and the BUY page.


Compromise of information:


In the event that any information under our control is compromised as a result of a breach of security, CCDWare will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.



Your Choices about Your Information


If you wish to have your information deleted, send an email request toand your info will be deleted within 48 hours. Note that deleting your information may make some of your purchased applications no longer able to be updated.


For our support forum, you can delete your information, revoke your agreement to the Privacy Policy and delete your information yourself on your Profile page by updating your profile.




Children’s Privacy


CCDWare does not knowingly collect or solicit any information from anyone under the age of 13. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at

CCDWare's vision is to provide the amateur astrophotography community with the tools to improve and simplify CCD image acquisition and processing. At the same time, we are dedicated to providing the highest level of support and feedback to our customers. We listen to our customers and make every attempt to meet the growing demands of the needs of the community.

CCDWare was founded by John Smith and Richard Bennion, both accomplished astrophotographers and seasoned business professionals.

CCDWare works with software developers to provide a turn-key solution for publishing their software titles:

  • Marketing
  • Distribution
  • Support
  • Online Commerce
  • Digital Marketing Tools
  • Software Integration Services

Our goal is to increase awareness and sales of software products related to the CCD acquisition and imaging industry.


If you would like to find out how CCDWare can help you publish and distribute your software application, contact Steve Brady at

For product questions and support, please visit our support forum to get fast results from our authors.